Troubleshooting Problems with PetSafe Dog Fence

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Troubleshooting Problems with PetSafe Dog Fence

All people who love dogs always search for the ideal products that solve and facilitate their lives. The care and protection of canines is a task that must carry out with total responsibility; this is the only way to guarantee a safe life for the pet. Some people may experience problems with the dog fence system that is set up in different ways.

Although there are these drawbacks, pet owners can get troubleshooting problems with PetSafe fence that they have bought in the market. If you have pets and are unsure if the problem is the collar, cable, or transmitter, this article is the best help. Here you can find some of the possible solutions to problems that commonly occur with PetSafe dog fences.

Troubleshooting problems with PetSafe fence can achieve very easily. You have to follow each of the tips that will explain below. Every day that passes, more dog owners join PetSafe fences for the control and safety of canines. These fences are one of the ways that help control the perimeter where the dogs move, protecting them from outside risks.

This article lists the main solutions to problems that arise when using PetSafe dog fences. It does not matter the model, brand, or store where you have bought these fences. On some occasions, they tend to suffer from flaws or inconveniences that are easily corrected. Do not be alarmed! Read all the solutions found in this article and get this valuable pet product fixed.

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Last update on 2024-02-07 / Affiliate links / Images from Amazon Product Advertising API

What is PetSafe Fence?

This limiter containing a cable is called a PetSafe anti-leak fence, one of the most economical resources currently for the control of dogs. It is usually used on the plots of the houses of people who care about their pets, their integrity, and protection from the outside. Every time a dog dares to approach the limit set by this Fence, a warning sound will hear.

This sound originated by the receiver collar, which is immediately followed by static stimulation if you try to cross the perimeter. The PetSafe dog fence’s security system will help everyone keep their pets protected in the best way possible.

This PetSafe Fence is a product complemented by a receiver collar placed on the pet around its neck. Create a protective bar around the homes to prevent dogs from reaching beyond the boundaries of the place.

Difference Between Fence and Collar?

PetSafe dog fences are objects that can be buried in the ground or placed in the best customizable way. These fences assure all pet owners that they are only within safe limits of the yard. With a few simple tools and with a little DIY experience, people will be able to plan their designs and bury these fences in their gardens.

PetSafe fences are objects that do not come into direct contact with dogs. They are only buried in the ground. Quite the contrary, collars are worn by pets around their necks and that work in conjunction with fences. The collar is much smaller and simpler in design than fences and is the only thing dogs wear.

The collars emit sounds when the dogs reach the limit established by their owners through the fences. PetSafe collars and fences are different objects, and each has a specific function. However, they must work together.

How to Setup PetSafe Wireless Dog Fence?

Fortunately, for the vast majority of people who get to install PetSafe wireless dog fences, they can easily set them up in a series of steps. Through this guide, the work will be much easier for all those pet owners who want to take care of their physical integrity. The steps to set up this wireless dog fence are:

1. Choose Location for Transmitter Unit

The transmitter unit should be in an area that is dry and well ventilated that does not drop below freezing. The installation of this unit must install 2-4 feet above the ground and at least 3 feet away from any metallic objects.

You also need direct access to the power outlet; it can be placed on a table or directly to the walls. People who want to locate the transmitter should first think about the containment area they want to create for their dogs and the property’s layout.

2. Adjust Wireless Transmitter Settings

The person should connect the transmitter and set the high limit switch as the limit control to a level 8. If this creates a very large perimeter for the property, it can be returned to the initial setting and adjusted to size. Ideal.

3. Check Neck

After the entire process with the transmitter has been completed, it is necessary to check the PetSafe collar. It is vital to use the contact tool/test light that is included in the apparatus.

That is due to ensure that the contact points of the collar are well tightened. Otherwise, the regular points can change with longer ones. When turning the battery to the “on” position, you should see an illuminated light on the collar, which indicates that it is operational and receiving a signal from the transmitter.

4. Check Containment Area

When the collar is already on and operational, people should walk with it towards the established limit listening to the warning tone. By the time this tone sounds, it means that they have reached the edge of the previously established containment zone.

If they continue towards the limit zone, the collar will emit a static correction (the dogs will receive when they reach this zone). It would be best if you walked around the entire perimeter established in the area to verify that the limit zone is where it was established.

5. Necessary Adjustments

If the containment area is very large (beyond the property) or is not centered correctly, return to the transmitter and adjust the boundary control. Depending on the layout of a property, the transmitting units may have to be moved to a new location.

6. Install Training Flags

When the containment area is well defined, you should walk along the boundaries with the collar and mark the line where it emits the warning tone. The marking has to be with provided training flags as this is what will give the dogs a visual reference point.

Troubleshooting Problems with PetSafe Dog Fence

The following are the most common problems faced by people who own dogs and use a PetSafe fence. If the Fence or collar has a fault and does not work as it should, these are your main solutions:

1. Checking Batteries

It can be an overlooked aspect, but the solution to the problem can find from a simple check on the batteries in the necklace. The change for more suitable batteries is the solution to this problem that does not allow the free operation of the device.

2. Using Test Lead

For the transmitter to be properly checked for problems, the existing boundary wire must be completely disconnected. Then, connect a short section of cable that is responsible for delimiting about 15 feet to run some tests. The transmitter signal will cancel in places where the cable is within 3 feet of itself.

On some occasions, there may be problems with the underground cables of these fences, being likely a break in the splices. The main solution that people have is:

3. Tools Use

If the collar works completely in the places where the length of the cable is, then the transmitter also works without problem. A tool should be used that is specialized in finding the breaks in the boundary wire and, in addition, that verifies the splices.

A break in the splices of this underground cable can fInd with a piece of wire and the short loop method. An AM radio and a wire break locator are perfect tools to fix this problem found in dog fences.

Another of the most common problems with PetSafe dog fences is that pets do not react to the static correction. There can be many reasons for this inconvenience, but they have different solutions:

4. Collar Fit Correction

The canine owner must ensure that the collar fit is the most suitable and that it is turned on (it cannot be too tight). The collar must be in direct contact with the dog’s skin to receive the static correction from a distance if it exceeds the limits of the Fence.

5. Signal Interference

To achieve an ideal configuration and avoid interference between the transmitter and the PetSafe dog collar, the transmitter is the furthest away from metallic devices with as few concrete material walls as possible. As few cars, bushes, garages, trees, and metal structures as possible should keep away.

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Related Common Questions

How Do I Reset my PetSafe Wireless Fence?

Many people think that an underground wireless fence that is invisible is currently the best way to keep dogs in their gardens. Those who, for any reason, want to reset the settings of their PetSafe wireless Fence should consult the instructions that come with the product. If these instructions are not available or are not included, turn off the transmitter and wait about 30 seconds and then turn it on again.

Another way that you can cause a complete reset of the transmitter is to unplug it and wait 30 seconds, plugging it in and turning it on. If you apply these ways to reset the settings very well, your wireless fences can start from 0 as if they were new right out of the box.

Why Is My Collar Not Beeping When I Approach the Wire?

Before purchasing a PetSafe dog fence, each feature needs to be evaluated from start to finish. That includes, of course, the alert systems with which people will know that their pet is invading the established limit of the area. If the beep that warns of approaching the limits stops working out of nowhere, it is best to test the vibrations (discharges).

One of the main reasons why the beep does not occur when approaching underground cables may be that the collar’s battery is not charged. Also, the collar receiver is off, or the transmitter is not plugged into a direct outlet. Another possible reason is that the boundary location has changed due to different types of signal interference.

Why is Petsafe Transmitter Not Working?

The Fence can connect with the dog’s collar through the transmitter, thus producing significant vibrations around the neck. As soon as the canine tries to push the limits, the collar should automatically give a slight warning vibration to the dog. If this does not happen, the first thing that people should check is the batteries in the collar, if they are properly installed, and if the device is turned on.

The problem can eradicate in that the collar is unsafe due to the high levels of shock. PetSafe makes a recommendation that the collar is very tightly fitted to the canines to a minimum, in turn, that corrective measures are applied to the transmitter.

How to Fix PetSafe Fence Weak Signal?

Signal problems may be present and cause the transmitter and collar not to perform as well as they should. Pet owners suffering from very weak signals can check the transmitter or the batteries in the collar. When the batteries are at very low charges, they will cause the collar to operate inconsistently and lead to weak signals.

Some external conditions and objects cause interference to the transmitter-collar signals, weakening the signal completely. A fix for this problem is to check the batteries in the collar and the transmitter’s location very well (that nothing is blocking its signal).

Petsafe Collar is Not working with New Battery

PetSafe collars are products that can last between 1 to 3 months with their batteries properly charged. If the necklaces do not work, they are probably completely damaged, even if their batteries are new. It should verify that the collar is being tested on and rule out other possible inconveniences before discarding it because it does not work.

Why is Fence not Emitting an Audible Beep?

PetSafe fences are responsible for creating a limited perimeter to prevent pets from escaping to the exterior of homes. These fences do not emit any sound because they are not the object in charge of doing it. The dog collar is the one that emits the warning sound. When the collar is within limits established by the Fence, it will sound with a beep that the dog and its owner can hear.

Reasons Behind PetSafe Collar Go off Randomly

Sometimes, there can be rare episodes where the collar shoots itself without having to be within limits. That can be caused by some bad configuration, battery problems, misconfigured area limit, or simply the device is faulty. A good inspection and readjustment of the collar may be more than enough to prevent it from continuing to fire randomly.


Dogs are man’s best friend and, for many people, they are part of the family as an important member. Safety and physical integrity is an aspect that dog owners must take very seriously. Currently, for those who want to put limits to their canines in their homes, a PetSafe fence may be the best solution in sight.

However, nothing is perfect, and like any other product made for the protection of canines, it can have flaws and drawbacks. Troubleshooting Problems with PetSafe Fence has already been mentioned in this article; It only remains for you to know how to identify the problem and its possible solution.

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Maria Martinez is a dog lover who likes to write about different dog products. She likes to share those products which she owns and uses and provide honest reviews about them.

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